Refund policy

Return & Refund Policy

At Harbor Hat Works, we take pride in creating handcrafted hats built to be worn and enjoyed for years. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition
  • Returned in its original packaging
  • Accompanied by proof of purchase

To begin a return, please contact us at harbormediahq@gmail.com.

Return Address:

Harbor Hat Works
4708 Avenue R
Galveston, TX 77551

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong item, contact us immediately at harbormediahq@gmail.com so we can make it right.

Custom Orders

Because every custom commission is made specifically for you, custom hats, personalized items, and special-order products are non-returnable and non-refundable unless they arrive damaged or there is a workmanship defect.

Non-Returnable Items

The following items cannot be returned:

  • Custom commissioned hats
  • Personalized products
  • Gift cards
  • Clearance or final sale items

If you have questions about whether your purchase qualifies for a return, please contact us before placing your order.

Exchanges

If you would like a different size or style, the quickest option is to return the original item (if eligible) and place a new order once the return has been approved.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time before the refund appears on your statement.

If more than 15 business days have passed since your refund was approved, please contact us at harbormediahq@gmail.com.